Services
Training & Courses
Ecommerce is a fast-moving and competitive industry. All loyal employees eventually move on, so a succession plan is vital to ensure you develop and retain skilled team members. Whether your team are completely new to eCommerce, or relatively experienced, my expert training courses will develop your team's eCommerce skills, improving business efficiency and effectiveness.
Experience Audit
Understand your strengths and opportunities. Using heuristic analysis, I will provide a website audit that takes into consideration best practices, competitor offerings, and your business’s specific challenges. You will receive an action plan of recommended changes prioritised based on effort and impact.
Site Search Optimisation
Site search is such an important tool to optimise. Customers who engage with site search are 6 times more likely to convert than users who browse, the conversion rate of site search should be at least double that of your site average. Where search tends to go wrong is lack of relevancy, customers know what they want, but they are not seeing the results they expect when interacting with your onsite search tool. I can help you to identify and correct the source of your search issues, delivering immediate conversion improvement.
Merchandising Outsourcing
We could all use an extra pair of hands from time to time, but tight budgets often don’t allow the headcount for permanent roles or fixed-term contracts. My support services can be purchased by the day, allowing you to arrange for extra team support and task outsourcing only when you need it. Spread your allowance throughout the busiest times of the year, or dedicate my time purely to one short project, whatever it is - I’m here to help.
Strategy Consulting
Let me work with your team to create a strategy that will enable you to achieve your goals. I can support with strategic guidance across a range of eCommerce topics, such as conversion rate optimisation projects, merchandising strategy, and personalisation initiatives. Have your team become stuck? Are you unsure how to move your project to the next stage? Get in touch to see how I can help.
Team Workshops
My 1-day workshops are designed to help your teams quickly accelerate their progress and put plans into action. Some projects can become slow-moving because there are too many hurdles or considerations to overcome. In my 1-day workshop, we will spend the morning setting objectives and reviewing the data, then in the afternoon, we will put in place a timeline of key actions that need to be completed in order to get your project live.
Interested?
Feel free to contact me at:
hello@katiewoodhead.com
You can also send a message using this contact form. Please provide details of the service you are interested in, your business URL, and your team size. I’ll aim to get back to you within 2 business days.